COVID-19: Response and Closure Updates
Jurisdictional Closure Updates
There are restrictions, delays, and limitations being reported by many jurisdictions. These changes are subject to change with little to no advance notice. Please contact your client service representative with any state-specific question you may have for the most current information available.
Capitol Services - Update on servicing clients during COVID-19
As of today, all of our offices are operational and providing services nationwide. We have transitioned more than 90% of our employees to work remotely from home, including your favorite customer service representatives (CSRs). Each office is covered with skeleton crews physically on site to handle service of process, counter-filings and requests, mail, Federal Express, and phones.
Since most employees are working remotely and using cellular phones for work calls, email is the most effective and timely method to place your orders, ask questions, and get assistance. We remain committed to the highest level of customer service possible throughout this outbreak, and emailing allows us to be available more quickly.
Please feel free to reach out to your favorite CSRs directly by email, or you may use one of these email addresses to send to an entire service group:
We appreciate your patience as we continue to implement our COVID-19 business continuity plan.
John and Cheryl
Capitol Services' Response to COVID-19
We are closely monitoring the Coronavirus situation. While our first concern is the health and safety of our employees, we have also developed detailed emergency preparedness plans to enable us to continue processing our clients’ work as efficiently as possible.
In order to support social distancing, we have implemented plans for a large number of our employees to work remotely. However, our offices will remain open at this time – staffed with the necessary employees to continue to provide on-site services (such as the receipt of service of process).
We are also prepared in the event that one of our offices needs to close completely. Capitol Services has a Short Term Closure Plan which has been developed over the years and has been used in cases of weather emergencies or power outages. Over the last two weeks, we have reviewed and expanded this policy to cover lengthier closures as well as issued business travel restrictions so we don’t put our clients or employees at risk. Fortunately, our internal order processing system enables us to seamlessly route work between offices. This system has been in place since 2012 and is used daily for load-balancing purposes. If one of our offices is closed, even for an extended period of time, work can easily be routed to one of our other 6 offices across the U.S.
We recognize that this is an evolving situation and may eventually include the closure of filing offices. We will continue to monitor conditions, adjust as events unfold, and keep you informed. Please go to www.capitolservices.com to access updates on our response and jurisdictional updates as they become known to us. We recommend reaching out to our Service teams for real time information on limitations/closures at state jurisdictions.
If you have any questions or concerns, please feel free to contact us.
John and Cheryl